RESERVATIONS AND BOOKING
How do I make a reservation?
What is your payment policy?
What if I need to cancel my reservation?
Can I make a reservation by phone?
Are there any other charges involved when booking a reservation?

CHECKING IN AND OUT
What are your check-in and check-out times?
Can I check in early or check out late?
 

RESERVATIONS AND BOOKING
How do I make a reservation?
Call us at 801-663-3329 to check availability and rates. We will try to accommodate your wishes. We do not take reservations or cancelations by email.

What is your payment policy?
Reservations are held on a first-in basis.  This is determined by payment of a $100 non-refundable deposit per property reserved.  Your deposit can be paid by credit card over the phone.  We accept MasterCard, Visa & Discover.  Balance due is required on day of arrival by cash or credit card.   For your convenience, there is an ATM located in front of the Ireland Bank on Main Street in Lava.  

What if I need to cancel my reservation?
Cancellations may be made up to seven days in advance of your arrival.  After that time, you are responsible for the balance due. You must call us. We do not take reservations or cancelations by email.

Can I make a reservation by phone?
Yes.  You can reach us at 801-663-3329 to check availability and book a reservation.   If you wish, we can lock in your reservation at that time with a credit card deposit.  

Are there any other charges involved when booking a reservation?
Idaho State and city taxes will be added to your total bill.   We require no security deposit; however, you are responsible for any damages and/or unusual cleaning that occur as a result of your stay.   

CHECKING IN AND OUT
What are your check-in and check-out times?
Check-in starts at 3:00 pm.  Check-out is at 11:00 am.  Please call us the day before your scheduled arrival to let us know when you will be arriving in Lava so that we can be on hand to welcome you and give you keys. 

Can I check in early or check out late?
We will try to accommodate early check-ins and late check-outs whenever possible, but can’t guarantee them in advance.  Late checkouts are available at a rate of $15 per hour after 11:00 AM only if we are not booked on the day of your scheduled departure.  Please call a day or two prior to check-in to verify special requests related to checking in or out.